Customer Relationship Management Exam Questions And Answers

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• [GET] Customer Relationship Management Exam Questions And Answers | HOT!

  Strategic sourcing requires two-way continuous improvement process work from each organization. Maintenance is an issue that should be considered after equipment has been purchased. A The supply chain extends from the ultimate customer back to...

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• [FREE] Customer Relationship Management Exam Questions And Answers | updated!

  A Purchased items account for a large percentage of the cost of goods sold. Hence, a reduction in cost of purchased goods has a major impact on the bottom line B A Euro increase in sales is equivalent to a Euro decrease in materials cost in...

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• Customer Relationship Management Mock Test

  Its best to let a cross functional team "train itself" as they learn how to communicate with one another. One of the key skills for any leader is to be an effective listener. When a firm's major activity is research and development, the firm will most likely use: :A centralized purchasing B headquarter purchasing C decentralized purchasing J D hybrid purchasing structure K E a specialized purchasing staff at headquarters L Answer: C The most significant advantage of the supply chain management structure is: :A it facilitated a total systems approach to stimulate integration B it uses the internet to extract key information C it increases the visibility of the purchasing department S D it focuses management attention on quality T E it reveals that inventory costs are often understated Answer: True 4. During the late 's and early 's, "partnerships" became popular. The authors of the textbook argue that there are problems with the term partner. One of the problems given in the text was that the implications of the term "partner" were not well understood.

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• Essay On Customer Relationship Management And Question

  Answer: True 5. One of the problems given in the text was that legal problems and concerns inevitably arose regarding the term. Answer: True 6. Collaborative relationships are typically used for the procurement of non-commodity items and services. Answer: True 7. A collaborative relationship frequently is an appropriate first step on the road to a strategic alliance.

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• APICS CSCP Exam Practice Test Questions, APICS CSCP Practice Test Questions

  Answer: True 8. The fundamental difference between collaborative relationships and supply alliances is the presence of institutional trust in alliances. Answer: True 9. The failure to develop and manage institutional trust is the principle reason that so many supply alliances fail. A captive supplier makes investments in order to secure a portion of the buyer's business, but it is given assurance of sufficient business to recoup the investment through legal contracts. Successful supply chain management requires that all relationships with suppliers be either collaborative or alliances.

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• Unit 1 And 2 Questions And Answers

  One of the advantages of collaborative relationships is that relatively less purchasing time and effort are required to establish price than in transactional relationships. One of the advantages of collaborative relationships is that lower skill levels of procurement personnel are required. Collaborative and alliance relationships tend to result in higher total costs for non-commodity products than conducting the same business using transactional relationships.

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• Customer Service Skills Assessment Test

  Answer: True 2. Satisfaction is built into service products rather than added as an afterthought. Answer: True 3. The procurement of services is one of supply management's most interesting and challenging assignments. Answer: True 4. Supply Management frequently must assume a far more active role in all phases of services procurement than when purchasing materials.

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• Customer Relationship Management Is

  The four formats for statements of work given in the textbook are: performance, functional, design and level-of-effort. In planning the statement of work, all of the following should be considered: performance measurements, deliverables, delivery schedule, performance schedule and service levels. Satisfaction is cannot be built into service products but must be added as an afterthought. The procurement of services is a relatively simple assignment in supply management that usually results in lower pay for the supply manager. Supply management frequently must assume a less active role in services procurement than when purchasing materials. The four formats for statements of work given in the textbook are: performance, functional, design and firm fixed price.

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• Chapter 15: Multiple Choice Questions

  In planning the statement of work, all of the following should be considered: statistical process control, process capability analysis, and the sampling methodology. Which of the following is a consideration that favors making a product? A Limited production facilities B Cost considerations dictate that it is less expensive to buy C Desire to maintain a stable work force in a period of reduction of sales D Small-volume requirements E Suppliers' specialized know-how Answer: C Which of the following is a major element typically included in a "to buy" cost analysis? Which of the following is a major element typically included in a "to make" cost analysis? A Direct labor costs at your facility B Purchase price of the part from the supplier C Transportation costs D Receiving and inspection costs of incoming goods E Any follow-on costs related to quality or service provided by the supplier Answer: A Which one of the following points is not a reason that Netsourcing has become popular?

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• Customer Relationship Management MCQ With Answers

  A Netsourcing enables a quick e-business presence B Netsourcing provides supply managers that flexibility to make changes C Netsourcing can help create a sustained performance D Netsourcing can provide support without the need to train or hire specialized personnel E Netsourcing can completely replace supply management using intelligent agentsAnswer: E Which one of the following points is not a reason that the Make-or-Buy Decision is often a volatile decision? A Rigid formulas and rules of thumb are often used, which are often a poor choice to apply B The make-or-buy question is influenced by a multitude of diverse factors that are constantly changing C Companies do not support promotions based on cost savings D The relevant factors for the decision often vary immensely from one firm to another E Companies often do not periodically evaluate the effectiveness of their past decisions to generate information helpful in guiding future decisions Supply management does not have much of an impact on the bottom line.

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• Customer Relationship Manager Interview Questions & Answers

  SM does not require change driven by upper management. World-class supply managers need not improve supply processes before the processes have been implemented. When a group or network of firms collaborates in a partnership alliance fashion; the collaboration is sometimes referred to as a tactical network. When the group of firms view each other as partners and collaborate effectively for the good of the larger group, then they leave established a transactional relationship. Strategic sourcing is about dominating the markets you're purchasing from through force and intimidation, never letting the supplier forget that you are the "boss. Strategic sourcing requires one-way improvement efforts where the buying firm tells the supplying firm what is best. Supply management's impact on the bottom line includes the ability to increase sales by: A reducing the development time of new products by using cross functional teams including suppliers B obtaining the lowest possible prices C finding suppliers with the fastest delivery times D all of the above E none of the above Answer: A A Reporting: upper management B Data: facilitates sourcing and pricing Which bullet is not true of the world-class stage of SM?

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• CRM Interview Questions And Answers

  A React to requisitions B Relationships: transactional, collaborative and alliance C Bottom line impact: increase shareholder value D Reporting: member, executive group E Data: facilitates strategic planning Answer: A Which bullet is not true of the world-class stage of SM? Which is not true about supply chains and networks? Which of the following bullets is not true about supply management systems? A Supply management systems require software optimization models to run effectively B Virtually all firms have supply management systems C A cross-functional approach to supply management systems enables the lowest total cost D Carefully selected suppliers should also join in-house cross-functional teams in developing supply management systems E Supply management systems that include reverse auctions, exchanges, and real-time electronic transmissions only increase the importance of supply management Answer: A Which of the following is not a strategic supply management activity?

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• Questions On Customer Relationship Management

  The lower purchasing is on the organization chart, the less impact the supply function will have on corporate strategy. The importance of supply management in any specific firm is determined by the following factors: A availability of materials and services B absolute dollar volume of purchases C percentage of product cost represented by materials and services D types of materials and services purchased F All of the aboveAnswer: E Which of the following is not a transactional relationship characteristic? A One of a series of independent deals B Costs, data and forecasts are not shared C A minimum of purchasing time and energy is required to establish prices D Transactional purchases lend themselves to e-procurement E Parties work together to develop designsAnswer: E Which of the following is not a disadvantage of transactional relationships?

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• Top 10 CRM Interview Questions & Answers

  A Lowest Total Cost of Ownership is usually forced out of suppliers B Suppliers provide the minimum service required C Less effective performance by suppliers D Customers are subject to more supply disruptions E Supplier is not motivated to invest time and energy development of buyer'Researchers Stanley and Pearson found that there are three most important factors in a successful buyer-supplier relationship. Which of the following is not one of the factors?

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• Top Questions And Answers About CRM

  Which of the following is not one of the outcomes that collaborative relationships tend to foster? Which of the following is not one of the benefits of supply alliances? Which of the following is not an attribute of alliances? A Continuous improvement B Contracts that are difficult to interpret C Interdependence and commitment Which of the following is not an attribute of alliances? Which of the following is not one of the issues that affect a supplier's assessment of a Which of the following is a situation wherein an alliance may be appropriate? Which of the following is a situation wherein an alliance may be appropriate? Developing and managing collaborative relationships require supply professionals that possess the all of the following skills and attitudes except one in the following list. Which skill in the following list is not required? A Recognize the benefits of collaboration B Ability to identify, obtain and use data C Able to work in chaos and uncertainty D Agile, flexible, and highly E Ability to develop information systems Answer: E Which of the following is not an e-Commerce trap presented in the textbook?

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• Customer Service Assessment Test | Customer Service Pre-employment Test

  Which of the following statements is not true about trust? A Trust is one of the key factors that differentiate the three classes of relationships. B The simplest definition of trust according to the textbook is "being confident that the other party will do what it says it will do.

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• 18 CRM Quizzes Online, Trivia, Questions & Answers - ProProfs Quizzes

  Understanding that the idea to store their information in note cards or Google documents is a bit old-fashioned, they are wondering, what is CRM, how it works and how it can help their businesses. To eliminate this confusion, we gathered top 20 questions about CRM and are ready to share the answers with you. What is CRM? CRM stands for Customer Relationship Management and it enables companies to manage business-related processes and all the data associated with them. How much does CRM cost? Based on your business requirements, you can decide on any of the options: Subscription Plan Cloud-based solution providers are offering the plans with a set of pre-built features within a basic plan for a starter price.

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• Chapter 1: Multiple Choice Questions

  For advanced functionality, you will be able to buy plugins, add-ons, or choose the professional plan based on your needs. Single Payment This option is usually reserved for in-house and on-premise CRM suites that target large enterprises with plenty of homegrown software solutions. Freemium There are also open-source CRM platforms like HubSpot that are available for free, however, their functionality is basic and users are more likely to switch to a paid plan once they need additional functionality as their business grows.

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• Customer Relationship Management Questions

  Should I buy CRM solution or build a customized one? Buying CRM software, in their turn, means that software vendor will be accountable for the above-mentioned issues. What technologies should be used to develop CRM? All of them have enough capabilities to make your solution work stable, process data quickly and provide scalability opportunity if necessary. If you would like your CRM application to display geographical data and maps, we recommend you to go with Django framework. Node with its multiple modules can manage server part at every step from authentication up to encryption. How long does it take to implement CRM solution? What modules can be included in CRM? What is the difference between on-premise and cloud-based CRM?

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• SOLUTION: Case Study In Customer Relationship Management - Studypool

  On-premise CRM is run on computers within the premises of an organization. In this case all the data and information is stored inside the premises of the company, too. Cloud-based CRM software implies that the software and all relevant data, is accessible through the Internet and is displayed in a web browser. According to Gartner, by , large organizations in mature markets will shorten the CRM replacement cycle by two years by moving to Software-as-a-Service model. Nowadays, everything is going into a cloud, and we would recommend not to stand against this. Heroku and Amazon Web Services are proving to have really good system administration and hosting capabilities. Heroku is a bit pricey, but once you subscribe, you can forget about server maintenance at all. Amazon AWS, namely S3 service, will ensure that all your data can be accessible worldwide and with download lightning speed, no matter how many people are calling your CRM server at the same time.

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• Top 50 Questions And Answers About CRM | Elinext

  What companies can benefit from CRM? CRM systems are successfully used by different industries, including financial services, high-tech, manufacturing, media, telecom, as well as governmental organizations, non-profits and more. Below are some examples of how to choose the right CRM for your business based on the company profile and size: 9. What are the advantages of using CRM on mobile devices? How can they be integrated? Not every company needs to have both applications. However, the combination allows large companies to mix the vital data from each system and get a comprehensive business outlook. How can I import data to my CRM? Whether your data is stored in notepads, Microsoft Excel spreadsheets, databases, or other CRM, you can import the data into your CRM and keep track of all your customer information in one place. The best option is automated data migration enabled by almost any popular CRM system. Normally, this process includes basic stages: Normalize the data — names, mails, telephones should be stored in a unified manner; Create.

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• Customer Relationship Management - BA8003

  What integrations with CRM are needed? Before you start any integration, make sure your CRM has an architecture that allows robust integration with vital customer information. Some integrations might be read-only, while others may require a one-way or two-way data synchronization. Then examine how you are going to use CRM and find the appropriate solution to integrate with. Below are the possible options: How can CRM be integrated with any payment gateways? Integrating with a payment processor is an easy process. You get some payment information, pass it over to a vendor to verify, parse the results and do your operations within CRM. You can make an integration to multiple gateways and processors, such as PayPal, Authoroze. Net, SecurePay. How does CRM help sales? CRM can support your sales team at every stage of the sales cycle, from leads to customer management. Below are a few use cases: View and manage account activity and communications; Use reports to forecast sales, measure business activity, identify trends; Qualify leads and track prospective customers; Centralize customer data; Access, update, and share information across teams and departments.

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• Customer Relationship Management

  Marketing Automation can be described as event-based trigger marketing that is used to launch messaging and offer presentations to customers at particular points in time. CRM helps not only trigger the communications, but also measure the results across various touchpoints. How does CRM work with customer mails? CRM capabilities allow for integration with various mailing solutions from Microsoft Outlook to Google Gmail making it possible to: Retrieve emails sent from your customers; Automatically direct emails to appropriate users based on workflow rules; Send auto replies back to your customers; Automatically associate emails with incidents and customers. Integration with external analytical services such as Google Analytics, or Talend is also available. Can CRM be integrated with social media services? CRM and social media data can serve you perfectly for running marketing campaigns. The data between two sources can be interchanged, so that CRM will benefit from using new audience and social media marketing will form better targeting parameters for advertising.

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• Customer Relationship Management MCQ With Answers - CRM MCQs

  What customizations can be done to CRM? Depending on the type of CRM, there are several options available: Custom modules sections and fields. You can create a new section in CRM or remove default unnecessary ones and pick the fields to feature the module. Custom fields. You can add or reorder the sections and fields on each layout, set up the navigation, add quicklinks.

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• Customer Care Interview Questions & Answers

  Custom workflow. You can map your processes across the CRM ecosystem, set alerts, data compliance checks, verifications, etc. How to keep my data safe in CRM? To keep your data safe and sound just follow these basics: Let the specialist conduct security health check before CRM deployment to find vulnerabilities and prevent possible hacker attacks. Define access levels within your organization: set up the basic access to all the records for everyone in the system and impose restrictions on access to specific records, functionality, and workflows depending on the roles and human resource hierarchy. Set up password defaults to make CRM users create a complex password and change it every months. Regularly audit the system against the security regulations. We hope our question list will help you understand CRM basics and move you a step closer to implementing CRM into your organization or enhancing an old one.

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• Oxford University Press | Online Resource Centre | Multiple Choice Questions

  Get your team on board CRM and save their time and effort spent on the tasks that can be automated. If you still have any questions, feel free to contact us for details.

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• Customer Relationship Management(CRM)

  Dashboards provide immediate access to a real-time view of sales data. True SalesForce Automation software Opportunity management functionality of SFA helps to manage multichannel interactions. The customer management functionality of SFA helps to manage multi-channel interactions. Which of the following options is linked to order management? Improves financial planning by easily tracking sales pipeline Collaboration Data deduplication It is essential that marketing managers or team leaders have monthly access to the SFA system. It is essential that marketing managers or team leaders have daily access to the SFA system. Most of the SFA systems have default lead and opportunity stages, accounts and contacts fields, reports and dashboards. Inconsistent Conflicts of data should be reconciled at the record level rather than at the field level.

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• EC Council-Customer Relationship Management () Practice Exams

  Conflicts of data should be reconciled at the field level rather than at the record level An efficient synchronization system must: Choose the false option a Support large-scale field implementation b Give flexible support for the server database c Be dependent on the database d Easy to use Ans. During synchronization, to avoid database errors, the system should apply only those files that are complete. SFA tools Reporting engine pulls out information from multiple sources to produce reports. Name two industries that use tools to provide product-specific configuration support to build products for their customers. Computer technology vendors, Telephone companies Automate The main objective of EMA is to fasten the cycle of the direct marketing campaign.

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